Service Manager

07 October 20192019-10-07
Co Armagh, Northern Ireland

Service Manager


Full-Time & Permanent

Salary negotiable

Zenrec Exclusive


Job Role

As Service Manager, you will be looking after a state of the art multi-franchise dealership where your remit will be to manage all aspects of the department: overseeing the day to day running of the workshop, managing the team of Technicians to achieve maximum productivity, making sure that the Advisors are always customer focused and achieve up sales targets to budgets and KPI Monitoring. The Service Manager will ensure warranty claims are submitted, processed and tracked in line with Dealer Warranty Policy thereby meeting or exceeding customers’ expectations in terms of warranty contributions. You will also be working closely with the senior management to ensure that key objectives and strategies are met, we are looking for someone who is constantly looking to improve the department and to exceed targets.



  • Experience working as a Service Manager or Aftersales Manager for at least 3 years
  • Able to demonstrate good leadership and coaching ability
  • Strong people-management skills
  • Ability to adapt to change
  • Solid and stable career history
  • A full driving licence is essential
  • CDK knowledge is preferable but not essential
  • Awareness of the Renault / Dacia and or Kia brands / used cars servicing is preferable but not essential
  • Knowledge of Dealership Warranty claims procedures / coding is desirable

 (Our client reserves the right to expand on the above criteria to facilitate shortlisting)


Hours of Work

Monday – Friday 8.30am – 5.30pm & alternate Saturdays 9.00am – 1.00pm




Our client is committed to equality of opportunity and welcomes applications from all sections of the community