Customer Service Executive

17 August 20202020-08-17
Co Armagh, Northern Ireland

Customer Service Executive

Portadown, Co Armagh

Salary Negotiable

Full-Time & Perm

Zenrec eEclsuive

 

Role

The Customer Service Advisor role Includes Inbound Telephone Contact. 

 

The Role:

  • Handle Incoming Telephone Service Booking Calls For Aftersales Departments To Manufacturer And Retailer Standards
  • Allocate And Book Appropriate Workshop Time For Bookings
  • Update Customer And Vehicle Data Where Appropriate
  • Confirm Customer Bookings For Service And Aftersales Appointments
  • Manage Incoming Sales And Aftersales Website Enquiries Ensuring That Enquiries Are Actioned And Followed Up Promptly
  • Liaise With The Aftersales And Sales Departments On Handover Of Incoming Enquiries

 

Criteria:

  • This Is A Telephone Based Role And The Ideal Candidate Will Be Highly Professional And Organised. 
  • Excellent Customer Service Experience
  • A Passion To Deliver World Class Customer Service
  • Great Attention To Detail -Excellent Interpersonal Skills
  • Exceptional Communication Skills
  • Good IT Skills
  • The Ability To Use Their Initiative And Work To Deadlines

 (Our Client Reserves The Right To Expand On The Above Criteria To Facilitate Shortlisting)

 

Salary & Hours

  • Salary Negotiable
  • Free Staff Parking
  • Company Pension Scheme
  • 25 Days Holidays (Pro Rata)
  • Staff Car Scheme (After 6 Months Continuous Service)

 

APPLY TODAY

 

Our Client Is Committed To Equality Of Opportunity And Welcomes Applications From All Sections Of The Community