Customer Experience Leader
Company & Job Role
A franchised restaurant is a restaurant operated by a local business person trading under the McDonald's name. Currently over half of our restaurants in the UK are franchised but from a customer point of view there's no difference. For employees there will be minor differences between a company and a franchised restaurant.
Driven by a desire to continuously improve the customers’ experience, this important role finds you at the heart of our business – in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create ‘feel-good moments’ during their visit. Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.
Working as part of a fast-moving, high energy team, you will be instrumental in delivering an exceptional service to all of our customers.
- The ability to build rapport with others in a genuine and natural way is key for this role.
- You are able to lift the mood of those around you and can inspire others to look for ways to improve their own performance.
- You are naturally receptive of the needs of others and are always looking for new ways to exceed expectations and delight customers.
- You are always respectful, even when under pressure, and are able to confidently suggest ways to improve.
(Our client reserves the right to expand on the above criteria to facilitate shortlisting)
£ 9.06 - Age 16-17
£ 9.06 - Age 18-20
£ 9.06 - Age 21-24
£ 9.06 - Age 25 +
Our client is committed to equality of opportunity and welcomes applications from all sections of the community